21-day money-back guarantee

If Kairos is not for you, request a full refund within 21 calendar days after your purchase. No reason is required, even if you have used the app or joined an included mentoring session.

Email michelleisyourcoach@gmail.com from your purchase address, or include the Paddle transaction reference. You can also use the support link in your Paddle receipt or Paddle.net and mention the Kairos guarantee.

We will arrange eligible refunds through Paddle, normally to the original payment method. A request sent before the deadline remains timely while it is processed. Access ends when the refund is made.

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a service transaction without giving a reason and without penalty within seven days after the agreement is concluded. Payments must be refunded within 30 days of cancellation.

Section 42(2) provides exceptions, including services begun with the consumer’s consent before the seven days expire. We do not treat immediate access, on its own, as proof that this exception applies.

Send a cancellation through Paddle’s receipt support link or Paddle.net, or email michelleisyourcoach@gmail.com and we will route it. This does not limit other statutory remedies, or the 21-day guarantee above, which stays available even after you have used Kairos or attended mentoring.

You can save or print this page, the terms and the Privacy Notice at any time. Your Paddle receipt and our welcome email are your record of the purchase, and the welcome email names the version of the terms that applied on the day you bought. Paddle holds the transaction record and makes it available through the support link in your receipt and at Paddle.net.

This additional promise does not limit statutory withdrawal or remedies for a faulty or misdescribed product. For a statutory withdrawal, Paddle’s receipt and customer portal provide the seller-side route; you may also contact us for help.

For technical problems, tell us first so we can fix them, or use Paddle’s refund route if they are not resolved.

The full terms are on the product and access terms page, clause 7.